Privacy Policy
Last updated: January 2026
At Provelaro SpA (hereinafter, "Provelaro"), we respect and protect the privacy of individuals who visit our website provelaro.com. This Privacy Policy describes how we collect, use, store and protect the personal information of our users, in compliance with Law No. 19,628 on the Protection of Private Life and other applicable regulations in the Republic of Chile.
1. Data controller
The data controller is Provelaro SpA, a company incorporated under the laws of Chile, with registered address at Av. Apoquindo 4700, Office 1203, Las Condes, Santiago, Chile, Tax ID 77.842.319-K. For any inquiries regarding data protection, you may contact us at contacto@provelaro.com.
2. Information we collect
We collect personal information that you voluntarily provide through our contact forms, including: full name, email address and message content. Additionally, we may automatically collect technical browsing information, such as IP address, browser type, operating system, pages visited and time spent on the site, through the use of cookies and similar technologies.
3. Purpose of processing
We use the collected information for the following purposes: responding to your inquiries and requests submitted through the contact form; improving the browsing experience and content of our platform; generating anonymous statistics about site usage; complying with applicable legal and regulatory obligations; and ensuring the security and integrity of our platform.
4. Legal basis for processing
The processing of your personal data is based on your express consent when completing our forms and accepting this policy. Regarding analytical and advertising cookies, your consent is obtained through our cookie banner in accordance with the Google Consent Mode v2 framework.
5. Data retention
Personal data provided through the contact form will be retained for a maximum period of 24 months from collection, unless a legal obligation requires a different period. After said period, the data will be securely deleted.
6. Data subject rights
In accordance with Chilean law, you have the right to access your personal data, request its rectification or update, request its deletion or cancellation, and object to the processing of your data for specific purposes. To exercise these rights, send your request to contacto@provelaro.com, clearly indicating your identity and the right you wish to exercise. We will respond to your request within the timeframes established by law.
7. Data transfers
Provelaro does not sell, assign or transfer personal data to third parties for commercial purposes. We may share information with technology service providers (such as Google Analytics) who assist us in operating the site, always under appropriate confidentiality and data protection agreements.
8. Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. However, no data transmission or storage system is completely secure, so we cannot guarantee the absolute security of information.
9. Modifications
Provelaro reserves the right to modify this Privacy Policy at any time. Modifications will be published on this page with the date of last update. We recommend periodically reviewing this policy to stay informed about how we protect your data.
10. Contact
For any inquiries, requests or complaints related to this Privacy Policy, you may contact us at: Provelaro SpA, Av. Apoquindo 4700, Office 1203, Las Condes, Santiago, Chile. Email: contacto@provelaro.com.